Refund policy

We want you to be happy with your Campus Zone order. Here's how returns and refunds work:

Standard items (in-stock products):
If an item arrives damaged, defective, or not as described, contact us within 7 days of delivery at [your email] with your order number and photos of the issue. We'll arrange a replacement or refund.

In line with South Africa's Consumer Protection Act, you also have the right to cancel an online order within 7 days of delivery, for any reason — even if you've simply changed your mind. To qualify, the item must be unused, in its original packaging, and in resellable condition. Refunds will be processed within 5-13 business days of us receiving the returned item.

Hygiene & self-care items:
For hygiene and safety reasons, opened self-care items (including the hot water bottle and the Self-Care Sanctuary Set) cannot be returned once opened, unless the item is faulty or defective. Unopened items in original packaging remain eligible for return within the standard window.

Self-Care Sanctuary Set (pre-order):
Since this set is freshly sourced for each campaign, cancellations must be requested within 24 hours of placing your order. After this window, your order is locked in for fulfillment and cannot be cancelled, though our standard faulty/defective item policy still applies once it arrives.

Refund method:
Approved refunds are issued to your original payment method. Please allow 5-10 business days for the refund to reflect, depending on your bank/Yoco processing times.

Shipping costs on returns:
Original shipping fees are non-refundable unless the return is due to our error (wrong item sent, defective product, etc.). If your order qualified for free shipping (R500+) and a return brings your order below that threshold, the standard shipping fee may be deducted from your refund.

How to start a return:
Email us at campuszone26@gmail.com with your order number and reason for return. We'll guide you through the next steps.